Traffic has resumed, normalised and appears stable since 14:20 GMT. This is after our core SCCP provider remediated an internal network backbone outage.
Incident End Date & Time (GMT) : 23th Jan 2024, 14:20 Hrs. GMT
We sincerely apologise for the inconvenience caused and a root cause would be made available from the network SCCP provider.
Posted Jan 23, 2024 - 16:18 UTC
Update
We are continuing to investigate the issue.
Posted Jan 23, 2024 - 14:07 UTC
Investigating
Ticket Number :: MNOC-51653 Services:: DI SMS 365(iSMS)
Impact ::
Mobile Terminating (MT) Traffic: Partially Impacted Mobile Originated (MO) Traffic: Partially Impacted DR Notification : Partially Impacted
Description :: We are writing to inform you that All customers will experience a partial impact for MO and MT traffic due to service provider SS7 link down. Internal teams are proactively investigating the issue and will update on progress as soon as possible.
Incident Start Date & Time (GMT) : 23th Jan 2024, 06:30 Hrs. GMT
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Jan 23, 2024 - 10:57 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).