We are writing to inform you that we have received word from Etisalat that the issue has been resolved. There was a fiber cut accident.
Incident Start Time: 2020-05-09 13:21 UTC Incident end time: 2020-05-09 16:08 UTC
Impact: Clients may observe some delays due to congestion over the route. We will continue to monitor the region and advise if any occurences
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 09, 2020 - 16:50 UTC
Investigating
We are writing to inform you that we are currently observing delivery issues towards the Etisalat network in Egypt. We are working with our provider to investigate the issue.
Incident Start Time: 2020-05-09 13:21 UTC
Impact: Clients may observe delayed or failed MTs towards Etisalat Egypt.
We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 09, 2020 - 14:00 UTC
This incident affected: External Connectivity (SMS - EMEA).