Sinch Contact Pro Quarterly Maintenance - Americas

Scheduled Maintenance Report for Sinch

Completed

The scheduled maintenance has been completed.

Posted Jan 26, 2026 - 07:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 25, 2026 - 01:00 UTC

Scheduled

Dear Customer,

We will be performing Contact Pro maintenance and version upgrade as follows.

Start time: 2026-1-25 (Sunday) 1 AM UTC
End time: 2026-1-26 (Monday) 7 AM UTC

Maintenance requires an additional separate service break on Sunday morning at 4 AM UTC due to upgrade of Nginx components. Service break will cause 5-10 minutes downtime to all channels.

Version upgrade will require max. 30 minutes downtime to all channels and user interfaces.
This will take place at some point during the maintenace window.

What´s new documentation regarding the upcoming 26Q1 release can be accessed from:
https://docs.cc.sinch.com/cloud/whats-new/en/index.html

For more details or questions related to the maintenance you can contact us via a support ticket:
https://sinchenterprise.atlassian.net/servicedesk/customer/portal/1181

Best Regards,
Sinch Contact Pro team

Posted Jan 13, 2026 - 13:33 UTC

This scheduled maintenance affected: Contact Pro (Contact Pro - NA (North America)).