Delivery Issue MMS - AT&T US over 10DLC

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2022-11-07 15:15 UTC
Incident End Time: 2022-11-09 14:00 UTC

Posted Nov 09, 2022 - 19:16 UTC

Update

We are continuing to investigate this issue.

Posted Nov 09, 2022 - 15:16 UTC

Investigating

We are writing to inform you that we are observing significant delays in delivery for Multimedia messages towards AT&T in the US over 10DLC numbers due to very high inbound volumes.

Incident Start Time: 2022-11-07 15:15 UTC

Impact: Clients may observe delayed MMS MTs towards AT&T in the US over 10DLC.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Nov 08, 2022 - 18:07 UTC

This incident affected: Sinch DI Services (SMS 365 Operator RoW) and External Connectivity (MMS - US - 10DLC).