We are writing to inform you that queues have been cleared and traffic has resumed back to normal. Hence we consider this issue as resolved.
Incident End Date & Time (GMT) : Apr 27 04:20 GMT 2023
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 27, 2023 - 04:24 UTC
Identified
MM7 queues built within our platform are due to high traffic. WE will continue to monitor and update on further improvements.
Posted Apr 26, 2023 - 22:00 UTC
Investigating
Ticket Number :: MNOC-47532 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 26 April 2023 15:33 GMT