We are writing to inform you that all the messages are getting delivered without delay.
Incident Start Date & Time (GMT) :10th June 2025 07:00 Hrs. Incident End Date & Time (GMT) :10th June 2025 14:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 10, 2025 - 15:48 UTC
Monitoring
Dear Clients, We are writing to inform you that the all the messages are getting delivered without delay.
We are diligently monitoring the ongoing resolution process.
We will continue to monitor the situation closely and keep you updated on any further developments.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 10, 2025 - 14:59 UTC
Investigating
Ticket Number :: MNOC-59366 Service:: MM4
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MT and MO messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 10th June 2025 07:00 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 10, 2025 - 13:37 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).