Service Degradation - Customer Dashboard - Message Search and Analytics

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-09-22 14:30 UTC
Incident End Time: 2025-09-23 00:00 UTC

Posted Sep 23, 2025 - 04:51 UTC

Update

We are continuing to investigate this issue.

Posted Sep 23, 2025 - 01:41 UTC

Update

We are continuing to investigate this issue.

Posted Sep 22, 2025 - 22:04 UTC

Investigating

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Incident Start Time: 2025-09-22 14:30 UTC
Impact: Delayed data in Message Search and Analytics on dashboard.sinch.com

Our engineers are working to restore the service as soon as possible.

Posted Sep 22, 2025 - 20:39 UTC

This incident affected: Dashboard.sinch.com (Analytics).