Site US3 - Degradation

Incident Report for Sinch

Resolved

This incident has been been resolved.

Incident End Time: 2024-11-26 16:00 UTC
Posted Nov 27, 2024 - 09:21 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 27, 2024 - 06:26 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 26, 2024 - 21:35 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 26, 2024 - 16:47 UTC

Monitoring

We can observe that performance on our US3 site is restored.

We will continue to monitor for any further disturbances.
Posted Nov 25, 2024 - 23:13 UTC

Investigating

We are currently investigating a performance degradation on our US3 site.

It is advised that clients connect to our redundant US1 or US7 sites for the duration of this issue.

SMPP:
us1.smpp.api.sinch.com
us7.smpp.api.sinch.com

HTTP:
us1.httpsms.api.sinch.com
us7.httpsms.api.sinch.com

Please contact support if you have any questions.
Posted Nov 25, 2024 - 22:10 UTC
This incident affected: Messaging APIs (SMPP - US, HTTP - US).