We see that all the MM7 queues has been cleared and issue has been resolved.
Incident Start Date & Time (GMT) : 01-Oct-2022 19:10 Hrs. Incident End Date & Time (GMT) : 01-Oct-2022 23:20 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'Support' from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 01, 2022 - 23:40 UTC
Investigating
Ticket Number : :MNOC-43320 Services :: DI MMS 365 – MM7
Description :: • Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. • This would potentially cause delay in delivery of Multimedia messages. • Traffic in queue is processing normally and we will provide an update on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 01-Oct-2022 19:10 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'Support' from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 01, 2022 - 19:25 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).