We are writing to inform you that we are observing stable performance towards Telcel, Mexico.
Incident Start Time: 2021-12-17 17:00 UTC Incident End Time: 2021-12-18 02:10 UTC
We will mark this incident as resolved.
We appreciate your patience and apologize for any inconvenience experienced during this incident. Please contact support@sinch.com should you require further information or assistance.
Posted Dec 18, 2021 - 04:20 UTC
Update
We are continuing to investigate this issue.
Posted Dec 17, 2021 - 22:24 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing delivery issues towards Telcel Mexico
Incident Start Time: 2021-12-17 17:00 UTC
Impact: Clients may observe delayed or failed MT/DR/MO towards/from Telcel Mexico
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Dec 17, 2021 - 19:59 UTC
This incident affected: External Connectivity (SMS - LATAM).