Delivery Issue Australia

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Dec 26, 2024 - 23:04 UTC

Update

This incident has been resolved.

Incident Start Time: 2024-12-25 21:59 UTC
Incident End Time: 2024-12-26 20:00 UTC

Posted Dec 26, 2024 - 22:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 26, 2024 - 13:32 UTC

Update

We are continuing to investigate this issue.

Posted Dec 26, 2024 - 10:13 UTC

Update

We are continuing to investigate this issue.

Posted Dec 26, 2024 - 06:05 UTC

Update

We are continuing to investigate this issue.

Posted Dec 26, 2024 - 03:42 UTC

Investigating

We are currently observing delivery issues in Australia towards Telstra, Lycamobile Australia and Vodafone Hutchison.

Incident Start Time: 2024-12-25 21:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Dec 26, 2024 - 01:50 UTC

This incident affected: External Connectivity (SMS - APAC).