The MMS connectivity issues towards Sprint have been restored. We have restarted and drained the MMS queues towards Sprint.
Incident Start Time: 2020-11-19 18:37 UTC Incident End Time: 2020-11-19 22:11 UTC
Please contact support@sinch.com should you require further information or assistance.
Posted Nov 19, 2020 - 22:17 UTC
Identified
The carrier has identified a connectivity-issue on their side. The carriers engineers are working to restore full connectivity, further updates will be provided as they become available.
Posted Nov 19, 2020 - 20:15 UTC
Investigating
Dear Client,
We are currently experiencing Rejects and Delays towards the Sprint network for MMS traffic. We are currently investigating the cause together with the carrier.
Incident Start time: 2020-11-19 18:37 UTC
We appreciate your patience and apologize for any inconvenience experienced while we are working with the carrier to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Nov 19, 2020 - 19:01 UTC
This incident affected: External Connectivity (MMS - US).