We can now confirm that the connectivity has been restored and that the network is stable. Impact: Clients may have experienced failed/delayed MT/DR towards/from the below-mentioned countries:
United Kingdom, Philippines, France, Turkey, Japan, Singapore, Kuwait, South Korea, Mongolia
Incident Start Time: 2022-02-12 05:10 UTC Incident Resolution Time: 2022-02-12 06:51 UTC Incident End Time: 2022-02-12 06:51 UTC
Please contact support@sinch.com should you require further information or assistance.
Posted Feb 12, 2022 - 08:34 UTC
Monitoring
We are observing restored connectivity and are continuously monitoring to ensure that the network is stable. Impact: Clients may have experienced failed/delayed MT/DR towards/from the below-mentioned countries:
United Kingdom, Philippines, France, Turkey, Japan, Singapore, Kuwait, South Korea, Mongolia
Incident Start Time: 2022-02-12 05:10 UTC Incident Resolution Time: 2022-02-12 06:51 UTC Incident End Time: TBA
Posted Feb 12, 2022 - 07:33 UTC
Investigating
Dear Client,
We are currently investigating a general network issue in the EU.
Start Time: 2022-02-12 05:10 UTC
We appreciate your patience and apologize for any inconvenience while we work to resolve the issue. We will keep you updated with the latest developments.
Please contact support@sinch.com should you require further information or assistance.