Service Notification - Dashboard

Incident Report for Sinch

Resolved

This incident has been resolved.

We apologise for the inconvenience and thank you for your patience while we worked to restore service.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Jan 22, 2021 - 15:26 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 22, 2021 - 15:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 22, 2021 - 10:33 UTC

Identified

The root cause of this issue has been identified and a fix is being implemented.

Start time: 2021-01-22 10:11 UTC

Posted Jan 22, 2021 - 10:31 UTC

Investigating

We are currently observing a potential outage of our CCP (Cloud customer portal, Dashboard.sinch.com)
Work is being done to resolve this as soon as possible.

Impact: Clients may be unable to access dashboard.sinch.com

Start Time: 2021-01-22

Posted Jan 22, 2021 - 10:16 UTC

This incident affected: Dashboard.sinch.com (Payment, SMS Administration, Numbers Administration, Analytics, Customer Support).