The issue with report manager statistics has resolved now. Statistics are up to date now.
Start Date and Time(GMT): 06th May 2025, 13:22 GMT End Date and Time(GMT): 06th May 2025, 15:22 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted May 06, 2025 - 15:49 UTC
Investigating
Ticket Number :: MNOC-58751 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted to an incident, where we are observing Potential delay in viewing statistics on Report Manager within our SMSx. We are treating this on priority and our concerned team is trying to fix this issue.
Impact :: Mobile Terminating (MT) Traffic: No Impact Mobile Originated (MO) Traffic: No Impact DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics :Impacted
Incident Start Date & Time (GMT) : 6th May 2025, 13:22 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 06, 2025 - 14:29 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).