All queues have been cleared and traffic is resumed back to normal. Support teams will continue to monitor the traffic.
Incident Start Date & Time (GMT) : 09 Dec 2021 05:00 Hrs. Incident End Date & Time (GMT) : 10 Dec 2021 15:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Dec 10, 2021 - 17:45 UTC
Update
MM7 queues built within our platform are due to high traffic. The queues are gradually decreasing and we will update on further improvement.
Posted Dec 09, 2021 - 20:36 UTC
Identified
Ticket Number : MNOC-35576 Services:: DI MMS 365 - MM7
UPDATE:: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This is due to high traffic and the queues are currently on the decline. We shall continue to provide an update to this incident.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 09 Dec 2021 05:00 Hrs.
Ticket Number : MNOC-35576 Services:: DI MMS 365 - MM7
UPDATE:: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This was due to high traffic and the queues are currently on the decline. We shall continue to provide an update to this incident.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 09 Dec 2021 05:00 Hrs.
Ticket Number : MNOC-35576 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 09 Dec 2021 05:00 Hrs.