General Network Disturbance

Incident Report for Sinch

Resolved

This incident has been resolved. Clients may have experienced the below detailed impact. Traffic will have been queued during the period and sent out once the issue was resolved. MTs with a short validity period may have failed.

Incident Start Time: 2022-08-17 08:42 UTC
Incident End Time: 2022-08-17 10:15 UTC

Impacted destinations:
France: MT and MO delays on SFR, Orange, and Free
UK: MT and Short Code/Long Number MO delays on Vodafone UK
Ireland: MT delays on Vodafone and LycaMobile
Malaysia: MT delays on Celcom
South Korea: MT delays on LG UPlus
Singapore: MT delays on SingTel, M1, and Starhub
Egypt: MT delays on Vodafone
Romania: MT delays on Vodafone, Digi, Orange, and Telekom
Mongolia: MT delays on MobiCom
Posted Aug 17, 2022 - 12:25 UTC

Monitoring

The traffic is normalizing and we are continuing to monitor and assessing the impact.
Posted Aug 17, 2022 - 09:41 UTC

Investigating

We are currently investigating a network issue that may impact a portion of MT and MO traffic.
Updates will follow as soon as we have any further details to provide.
Posted Aug 17, 2022 - 09:08 UTC
This incident affected: External Connectivity (SMS - APAC, SMS - EMEA).