Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-10-19 13:00 UTC
Incident End Time: 2023-10-25 13:00 UTC
Posted Oct 25, 2023 - 13:33 UTC

Update

We are continuing to investigate this issue.
Posted Oct 24, 2023 - 10:40 UTC

Update

We are continuing to investigate this issue.
Posted Oct 23, 2023 - 18:26 UTC

Update

We are continuing to investigate this issue.
Posted Oct 22, 2023 - 17:06 UTC

Update

We are continuing to investigate this issue.
Posted Oct 21, 2023 - 16:01 UTC

Update

We are continuing to investigate this issue.
Posted Oct 20, 2023 - 13:30 UTC

Update

We are continuing to investigate this issue.
Posted Oct 20, 2023 - 05:11 UTC

Update

We are continuing to investigate this issue.
Posted Oct 20, 2023 - 00:03 UTC

Update

We are continuing to investigate this issue.
Posted Oct 19, 2023 - 21:01 UTC

Investigating

We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2023-10-19 13:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Oct 19, 2023 - 15:55 UTC
This incident affected: External Connectivity (SMS - LATAM).