DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR Traffic towards 2Degrees in New Zealand
Incident Report for Sinch
Resolved
Ticket Number :: NA
Services:: DI SMS 365

Description ::

The incident has been resolved and monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident End Date & Time (GMT) : 18-Oct-2021 07:00 Hrs.
Posted Oct 18, 2021 - 07:38 UTC
Investigating
Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue for 2Degrees in New Zealand.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queue at carrier end
DR Notification : Queue at carrier end
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 18-Oct-2021 06:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 18, 2021 - 07:05 UTC