Sinch Operator Notification - T-Mobile US

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Dec 01, 2020 - 12:25 UTC

Monitoring

A fix has been implemented and we are currently monitoring the results.

Incident Start time: 2020-12-01 08:06 UTC
Incident End time: 2020-12-01 09:17 UTC

Posted Dec 01, 2020 - 09:25 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing delivery issues towards T-Mobile US.
Impact: Clients may observe delayed or failed MTs towards T-Mobile US.

Incident start time: 2020-12-01 08:06 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.

Posted Dec 01, 2020 - 08:31 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).