Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-11-01 09:59 UTC
Incident End Time: 2023-11-01 16:52 UTC

Posted Nov 02, 2023 - 08:58 UTC

Update

The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.

Posted Nov 02, 2023 - 05:05 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 01, 2023 - 19:43 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 01, 2023 - 15:13 UTC

Identified

The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.

Posted Nov 01, 2023 - 13:07 UTC

Investigating

We are currently observing delivery issues towards Brazil - Claro.

Incident Start Time: 2023-11-01 09:59 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Nov 01, 2023 - 12:20 UTC

This incident affected: External Connectivity (SMS - LATAM).