Ticket Number :: MNOC-46498 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Thursday March 09 2023 17:30 GMT Incident End Date & Time (GMT) : Friday March 10 2023 6:00 GMT
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are actively monitoring the status and will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 10, 2023 - 00:06 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are actively monitoring the status and will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Mar 09, 2023 - 20:31 UTC
Investigating
Ticket Number :: MNOC-46498 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Thursday March 09 2023 17:30 GMT