This incident has been resolved. Incident Start Time: 2020-05-19 19:50 UTC Incident End Time: 2020-05-19 22:07 UTC
We appreciate your patience while this issue was worked on.
Posted May 19, 2020 - 22:51 UTC
Monitoring
We are writing to inform you that the issue has been resolved since 22:07 UTC. We are no longer seeing traffic impact, but will keep monitoring delivery.
Posted May 19, 2020 - 22:16 UTC
Investigating
We are writing to inform you that we are currently observing delivery issues towards Vivo Brazil. We are working with our provider to investigate the issue.
Incident Start Time: 2020-05-19 19:50 UTC
Impact: Clients may observe delayed MTs towards Vivo Brazil.
We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 19, 2020 - 20:59 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - LATAM).