All messages that were held in queue were successfully delivered after implementing the necessary fix. Thank you for your understanding.
Incident Start Date & Time (GMT) : 25 Oct 2024, 14:05 Hrs. Incident End Date & Time (GMT) : 25 Oct 2024, 14:53 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 25, 2024 - 15:38 UTC
Monitoring
Dear Clients,
We have identified the issue affecting the queues and have implemented the necessary fix. We are currently monitoring the results to ensure everything is functioning as expected.
Thank you for your patience, and we will keep you updated on any further developments.
Posted Oct 25, 2024 - 14:53 UTC
Investigating
Ticket Number :: MNOC-56012 Services:: SMSx
Dear client,
We are observing that few of the A2P 10DLC Customers traffic bound towards +1 US destinations could experience delay in delivery due to a US downstream operator network connectivity incident. The US downstream Operator has engaged it's vendor in an effort to isolate and remediate the problem swiftly.
We would continue to follow up and update on the progress as soon as we learn.
Incident Start Date & Time (GMT) : 25 Oct 2024, 14:05 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 25, 2024 - 14:37 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US) and External Connectivity (SMS - US - 10DLC).