We are pleased to inform you that the queues built within SMSx platform have been cleared and the issue has been resolved. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 23 Oct 2024, 12:30 Hrs. Incident Start Date & Time (GMT) : 23 Oct 2024, 13:35 Hrs.
We appreciate your patience and understanding.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 23, 2024 - 13:51 UTC
Monitoring
Dear Clients,
Our internal team has identified the issue and the fix has been implemented. We are monitoring and will provide the update on further improvements.
Posted Oct 23, 2024 - 13:34 UTC
Investigating
Ticket Number :: MNOC-55981 Services:: DI SMS 365 (SMSX)
Description ::
Dear Clients, Our internal monitoring has alerted an incident, where we have queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential delay in delivery Report Manager Access : Not Impacted. Report Manager Statistics : Not Impacted.
Incident Start Date & Time (GMT) : 23 Oct 2024, 12:30 Hrs.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 23, 2024 - 13:09 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).