All types of traffic towards and from Sprint US has now normalised and is stable. We are still monitoring the situation should any further issues arise.
Please contact support@sinch.com should you require further information or assistance.
Posted Aug 18, 2020 - 16:39 UTC
Identified
Dear Client,
We are still seeing successful traffic to and from Sprint US but we are noticing delays in mobile originated MMS messages.
Impact: Clients may experience delays in MO MMS originating from Sprint handsets.
We appreciate your patience and apologise for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Aug 18, 2020 - 16:10 UTC
Monitoring
Dear Client,
We are once again seeing successful traffic towards and from Sprint US. We are currently monitoring the situation for any further issues.
Incident start time: 2020-08-18 13:54 UTC Incident resolved time: 2020-08-18 14:09 UTC
Please contact support@sinch.com should you require any further assistance.
Posted Aug 18, 2020 - 14:24 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing delivery issues towards Sprint US. Impact: No MT/MO traffic is currently delivering.
Incident start time: 2020-08-18 13:54 UTC
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Aug 18, 2020 - 14:09 UTC
This incident affected: External Connectivity (MMS - US).