Site EU1 and EU3 - Degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-05-09 23:32 UTC
Incident End Time: 2023-05-10 00:30 UTC
Posted May 10, 2023 - 04:57 UTC

Monitoring

Our site statistics for EU1 and EU3 returned to normal levels at 00:26 UTC 10/5, and have remained stable since.

We will continue to monitor for further discrepancies.
Posted May 10, 2023 - 01:48 UTC

Update

Our engineers are continuing to work on resolving the issue.
Posted May 10, 2023 - 00:45 UTC

Investigating

We are currently experiencing a performance degradation on our EU1 and EU3 site.

Impact: Delayed/failed MTs/MOs, Delayed/Missing DRs

Our engineers are currently working on resolving the issue.
Posted May 10, 2023 - 00:20 UTC
This incident affected: Messaging APIs (SMPP - EU, HTTP - EU, REST - EU), External Connectivity (SMS - EMEA), and Lookup API Endpoints (ENUM EU, HTTP EU).