The issue has caused higher than normal ticket volumes. Our support team is working to process the backlog.
Incident start time: 2023-10-13 11:00 UTC Incident end time: 2023-10-13 15:00 UTC
We apologize for any inconvenience this may have caused and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 13, 2023 - 15:51 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 13, 2023 - 14:50 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 13, 2023 - 14:16 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 13, 2023 - 12:05 UTC
Investigating
We are investigating slow import of tickets via support@sinch.com. Customers sending tickets via support@sinch.com may receive delayed responses. Our engineers are working on resolving the issue.
As an alternative in the meantime, please raise all tickets via our ticketing portal at tickets.sinch.com where you also can view updates on tickets submitted to support@sinch.com
Posted Oct 13, 2023 - 11:14 UTC
This incident affected: Dashboard.sinch.com (Customer Support).