Delivery Issue US Short Code Verizon

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Dec 05, 2020 - 23:56 UTC

Investigating

Dear Clients,

We have experienced connectivity issues towards Verizon from one of our sites which has already been restored. Current MT traffic has been routed away from the impacted site at 18:23 UTC.
Messages queued at the impacted site are now draining.
Impact: Clients may have experienced short code MT delays on a subset of their traffic towards Verizon

Start Time: 18:14 UTC
End Time: 18:23 UTC

We appreciate your patience while we worked with our provider to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.

Posted Dec 05, 2020 - 19:16 UTC

This incident affected: External Connectivity (SMS - US - ShortCode).