Service Notification - Dashboard

Incident Report for Sinch

Resolved

Dear Client,

This incident has been resolved.

Start Time: 2021-03-14 09:00 UTC
Start Time: 2021-03-14 10:30 UTC

We appreciate your patience while we worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.

Posted Mar 14, 2021 - 10:49 UTC

Investigating

Dear Client,

We are currently observing a service degradation of our CCP (Cloud customer portal, Dashboard.sinch.com) causing login issues for users that have enabled MFA. (Multi-factor authentication)

Impact: Clients may experience failed login attempts while using 2FA.

Start Time: 2021-03-14 09:00 UTC

We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Mar 14, 2021 - 09:34 UTC

This incident affected: Dashboard.sinch.com (2FA).