We're writing to let you know that things are back to normal in terms of traffic flow, and we haven't seen any new problems. Therefore, we view this issue as being resolved.
Incident Start Date & Time (GMT) : 03 February 2023 16:30 Hrs. Incident End Date & Time (GMT) : 03 February 2023 18:00 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to Operator Service NOC immediately at operatorservices.noc@sinch.com
Posted Feb 03, 2023 - 18:05 UTC
Monitoring
Dear Client,
We are writing to inform you that our support team has identified the issue and a fix has been implemented. currently traffic has resumed back to normal state and we are closely monitoring the further flow.
We will update further feedback.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to Operator Service NOC immediately at operatorservices.noc@sinch.com
Posted Feb 03, 2023 - 17:43 UTC
Investigating
Service: DI SMS 365(iSMS) Ticket# : MNOC-45724
Description :: • Sinch DI Monitoring NOC currently observing issue on our application end. • Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic. • Support team proactively working on the issue to resolve as soon as possible. • Monitoring NOC will update on progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in Delivery. Mobile Originated (MO) Traffic: Potential Delay in Delivery. DR Notification : Potential Delay in Delivery.
Incident Start Date & Time (GMT) : 03 February 2023 16:30 Hrs.
If you have any questions or concerns on Enterprise Messaging platform, please send an email to essupport.digitalinterconnect@sinch.com. If you have any questions or concerns on Operator Service platform, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interc
Posted Feb 03, 2023 - 17:12 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).