DI SMS 365 | Enterprise Messaging | Delay in delivery of DLR traffic | TT# MNOC-35955

Incident Report for Sinch

Resolved

This incident has been resolved.
The queues have processed and traffic is resumed to normal.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 20th Dec 2021 18:10 Hrs.
Incident End Date & Time (GMT) : 21st Dec 2021 00:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Dec 21, 2021 - 00:29 UTC

Monitoring

The queues were built up for DR traffic within our platform which was due to high traffic.
The queues are being processed with greater rate and we shall update when all the queues are processed and traffic is resumed to normal.
We will continue to monitor.

Incident Start Date & Time (GMT) : 20th Dec 2021 18:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Dec 20, 2021 - 22:40 UTC

Investigating

Ticket Number :: MNOC-35955
Services:: DI SMS 365

Description ::
Currently, we are observing queues built up for DR traffic within our platform.
Some of our customers may observe a potential delay in delivery of DLR traffic from SDI.
We are working at high priority to resolve the issue, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 20th Dec 2021 18:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Dec 20, 2021 - 18:51 UTC