We are writing to inform you that queues have been cleared and traffic is back to normal patterns.
Incident Start Time: 05 March 2022 16:20 Hrs. Incident End Time: 06 March 2022 04:00 Hrs.
We consider this issue as resolved.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Mar 06, 2022 - 04:29 UTC
Update
We are still observing MM7 queues built within our platform. They are gradually decreasing. This would potentially cause delay in delivery for Multimedia messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Posted Mar 06, 2022 - 01:01 UTC
Identified
We are still observing MM7 queues built within our platform. They are gradually decreasing.
This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Posted Mar 05, 2022 - 22:43 UTC
Investigating
Ticket Number :: MNOC-38041 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 05 March 2022 16:20 Hrs.