Delivery Issue - United States

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-04-30 14:04 UTC
Incident End Time: 2024-04-30 20:00 UTC

Posted May 01, 2024 - 00:13 UTC

Monitoring

We have identified and resolved the root cause behind this issue.

We are continuing to monitor this incident and will update as soon as we have more information.

Posted Apr 30, 2024 - 19:35 UTC

Update

We are continuing to investigate this issue.

Posted Apr 30, 2024 - 19:01 UTC

Investigating

We are currently observing delivery issues towards The United States.

Incident Start Time: 2024-04-30 14:04 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Apr 30, 2024 - 17:12 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC).