Start Date and Time(GMT): 11 Oct 23 14:10 GMT End Date and Time(GMT): 11 Oct 23 16:00 GMT
Description: Our internal monitoring was alerted to an incident, where there was delay in retrieving statistics from Report Manager. This incident did not impact any message delivery. And the incident has been resolved.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 12, 2023 - 13:47 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 12, 2023 - 13:44 UTC
Investigating
Services :: Operator Services
Ref Number :: NA
Start Date and Time(GMT): 11 Oct 23 14:10 GMT
Description: Our internal monitoring has alerted to an incident, where there will delay in retrieving statistics from Report Manager. This incident is not impacting any message delivery.
Impact: Delay in retrieving statistics from Report manager and there will be no messaging impact.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Oct 11, 2023 - 14:19 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).