Delivery Issue Iraq - Zain

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-05-01 21:06 UTC
Incident End Time: 2023-05-02 08:35 UTC

Posted May 02, 2023 - 09:21 UTC

Identified

The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any further updates, they will be shared accordingly.

Posted May 02, 2023 - 03:37 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Posted May 02, 2023 - 01:19 UTC

Investigating

We are currently observing delivery issues towards Iraq - Zain.

Incident Start Time: 2023-05-01 21:06 UTC

Impact: Delayed or Failed MT/MOs, Missing/Late delivery receipts

We will update you as soon as we have more information.

Posted May 01, 2023 - 22:46 UTC

This incident affected: External Connectivity (SMS - EMEA).