Delivery Issue Singapore - Singtel, Starhub and Mobile One.

Incident Report for Sinch

Resolved

This incident is now resolved. If you have any questions, please contact us at support@sinch.com

Posted Oct 22, 2019 - 23:42 UTC

Monitoring

We are no longer seeing any traffic degradation, and are slowly increasing traffic over the previously affected connection.

Posted Oct 22, 2019 - 23:12 UTC

Identified

We have located a signalling issue on one of our sites.
Traffic has been re-routed to the confirmed fully functioning alternative site.
Our engineers are working to restore full connectivity.

Posted Oct 22, 2019 - 22:19 UTC

Investigating

We are observing MT delivery issues towards Singtel, Starhub and Mobile One networks in Singapore.
Impact: Clients may experience delayed or rejected MT messages towards Singapore.
Our engineers are working on resolving this issue.

Posted Oct 22, 2019 - 22:00 UTC

This incident affected: External Connectivity (SMS - APAC).