We are writing to inform you that queues have been cleared. This incident has been resolved.
Incident Start Date & Time (GMT) : 17th Sept 2025, 18:39 hours. Incident End Date & Time (GMT) : 18th Sept 2025, 1:15 hours.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 18, 2025 - 03:52 UTC
Investigating
Ticket Number :: MNOC-60965 Services:: DI MMS 365 - MM7
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 17th Sept 2025, 18:39 hours.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 17, 2025 - 18:56 UTC
This incident affected: Sinch DI Services (MM7 (MMS 365)).