We have received confirmation from Virgin UK that the issue has been resolved.
Start time: 2020-04-24 17:20 UTC End time: 2020-04-28 09:00 UTC
Thank you for your patience while we worked with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Posted Apr 28, 2020 - 09:01 UTC
Monitoring
Dear Client,
We are currently not seeing any impact, we are monitoring this issue closely until a confirmation is received from the operator.
Start time: 2020-04-24 17:20 UTC End time: TBA
Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Posted Apr 28, 2020 - 06:32 UTC
Identified
Dear Client,
We are writing to inform you that we are once again observing MT/MO delivery issues to/from Virgin UK.
Impact: Clients may observe delayed MT and MO messages towards and from Virgin UK.
Start time: 2020-04-24 17:20 UTC End time: TBA
Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Posted Apr 27, 2020 - 20:19 UTC
Monitoring
We are currently not seeing any impact, we are monitoring this issue closely until confirmation is received from the operator.
Start time: 2020-04-24 17:20 UTC End time: TBA
Posted Apr 27, 2020 - 19:23 UTC
Identified
Dear Client,
We are writing to inform you that we are once again observing MT/MO delivery issues to/from Virgin UK.
Impact: Clients may observe delayed MT and MO messages towards and from Virgin UK.
Start time: 2020-04-24 17:20 UTC End time: TBA
Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Posted Apr 27, 2020 - 18:21 UTC
Monitoring
We are currently not seeing any impact, we are monitoring this issue closely until confirmation is received from the operator.
Start time: 2020-04-24 17:20 UTC End time: TBA
Posted Apr 27, 2020 - 17:39 UTC
Identified
Dear Client,
We are writing to inform you that we are currently observing MT/MO delivery issues to/from Virgin UK.
Impact: Clients may observe delayed MT and MO messages towards and from Virgin UK.
Start time: 2020-04-24 17:20 UTC End time: TBA
Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Posted Apr 27, 2020 - 17:26 UTC
This incident affected: External Connectivity (SMS - EMEA).