Sinch Operator Notification - Sprint US

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that the issue with MT delays on a subset of traffic towards Sprint has been resolved at 22:52 UTC

Incident Start time: 2021-01-23 21:09 UTC
Incident End time: 2020-11-24 22:52 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Jan 23, 2021 - 23:31 UTC

Monitoring

A fix has been implemented and we are currently monitoring the results.

Incident Start time: 2021-01-23 21:09 UTC
Incident End time: 2020-11-24 22:52 UTC
Posted Jan 23, 2021 - 23:04 UTC

Update

We are continuing to investigate this issue.
Posted Jan 23, 2021 - 22:48 UTC

Update

We are continuing to investigate this issue.
Posted Jan 23, 2021 - 22:47 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing delivery delays to Sprint US.

Incident start time: 2021-01-23 21:09 UTC

Impact: Clients may experience delayed MTs to Sprint network

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Posted Jan 23, 2021 - 22:24 UTC
This incident affected: External Connectivity (SMS - US - ShortCode).