We like to inform that the queues have been cleared and delay in delivery of DR traffic has been successfully resolved. Our technical team has addressed the issue and delivery of DR traffic has been restored. Messages are now being delivered without delay.
Incident Start Date & Time (GMT) : 07 Nov 2023 17:15 GMT Incident End Date & Time (GMT) : 07 Nov 2023 21:10 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 07, 2023 - 21:32 UTC
Identified
Dear Clients,
We'd like to inform that the current queues are the result of unusual high traffic. However, we are continuously working to reduce these queues and restore the normal service.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 07, 2023 - 20:05 UTC
Investigating
Ticket Number ::MNOC-50774 Services:: DI SMS 365 (SMSx)
Description :: Monitoring NOC is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages. MT traffic is not affected by this situation. We can confirm there are no incidents affecting the overall availability of the service.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 07 Nov 2023 17:15 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 07, 2023 - 17:38 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).