Delivery Issue Indonesia - XL

Incident Report for Sinch

Resolved

This incident has been resolved and the traffic towards XL - Indonesia is stable.

Incident Start Time: 2020-12-19 21:15 UTC
Incident End Time: 2020-12-20 00:38 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.

Posted Dec 20, 2020 - 00:42 UTC

Investigating

Dear Clients,

We are writing to inform you that we are currently observing delivery issues towards the XL network in Indonesia. We are working with the operator to resolve this issue.

Incident Start Time: 2020-12-20 21:15 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards XL - Indonesia.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Dec 19, 2020 - 23:11 UTC

This incident affected: External Connectivity (SMS - APAC).