DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of DLR traffic towards Multiple Destination| MNOC-37783

Incident Report for Sinch

Resolved

Support teams verified and found the traffic is resumed back to normal.
Support teams will continue to monitor the traffic.
Posted Mar 02, 2022 - 13:12 UTC

Update

We are still observing potential delay in delivery of DLR traffic towards Multiple Destinations.

Monitoring NOC will update on further progress.
Posted Mar 01, 2022 - 22:24 UTC

Update

We are still observing potential delay in delivery of DLR traffic towards Multiple Destinations.

Monitoring NOC will update on further progress.
Posted Feb 28, 2022 - 23:12 UTC

Update

We are still observing potential delay in delivery of DLR traffic towards Multiple Destinations.

Monitoring NOC will update on further progress.
Posted Feb 28, 2022 - 17:55 UTC

Update

we are still observing potential delay in delivery of DLR traffic towards Multiple Destination.
We will update on further progress.
Posted Feb 28, 2022 - 14:30 UTC

Update

We are writing to inform you that we are still observing potential delay in delivery of DLR traffic towards Multiple Destination.
We will update on further progress.
Posted Feb 28, 2022 - 11:27 UTC

Update

We are writing to inform you that we are still observing potential delay in delivery of DLR traffic towards Multiple Destination.
We will update on further progress.
Posted Feb 28, 2022 - 07:54 UTC

Update

We are writing to inform you that we are still observing potential delay in delivery of DLR traffic towards Multiple Destination.
We will update on further progress.
Posted Feb 28, 2022 - 05:38 UTC

Update

We are still observing potential delay in delivery of DLR traffic towards Multiple Destination.
Monitoring NOC will update on further progress.
Posted Feb 28, 2022 - 03:39 UTC

Update

The issue persists and our support team has identified a fix and is working towards the resolution of this issue.
MO and MT traffic isn't anymore impacted and traffic has resumed to normal.
But there is still potential delay in delivery of DLR traffic towards Multiple Destination.
Monitoring NOC will update on further progress.
Posted Feb 27, 2022 - 16:38 UTC

Update

The issue persists and our support team has identified a fix and is working towards the resolution of this issue.

Monitoring NOC will update on further progress.
Posted Feb 27, 2022 - 14:17 UTC

Update

The issue persists and our support team has identified a fix and is working towards the resolution of this issue.

Monitoring NOC will update on further progress.
Posted Feb 27, 2022 - 05:40 UTC

Update

The issue persists and our support team has identified a fix and is working towards the resolution of this issue.
Monitoring NOC will update on further progress.
Posted Feb 26, 2022 - 17:22 UTC

Update

The issue persists and our support team has identified a fix and is working towards the resolution of this issue.
Monitoring NOC will update on further progress.
Posted Feb 26, 2022 - 07:48 UTC

Identified

The issue is still persisting and our support team is working for resolution.
Monitoring NOC will update on further progress.
Posted Feb 26, 2022 - 00:35 UTC

Update

The issue is still persisting and our support team is working for resolution.
Monitoring NOC will update on further progress.
Posted Feb 25, 2022 - 22:55 UTC

Update

The issue is still persisting and our support team is working for resolution.
Monitoring NOC will update on further progress.
Posted Feb 25, 2022 - 19:47 UTC

Update

The issue is still persisting and our support team is working for resolution.
Monitoring NOC will update on further progress.
Posted Feb 25, 2022 - 17:52 UTC

Update

The issue is still persisting and our support team is working for resolution.
Monitoring NOC will update on further progress.
Posted Feb 25, 2022 - 15:39 UTC

Update

The issue is still persisting and our support team is working for resolution.
Monitoring NOC will update on further progress.
Posted Feb 25, 2022 - 13:30 UTC

Update

The issue is still persisting and our support team is working for resolution.
Monitoring NOC will update on further progress.
Posted Feb 25, 2022 - 11:26 UTC

Update

The issue is persisting and our support team is working for resolution.

Monitoring NOC will update on further progress.
Posted Feb 25, 2022 - 09:20 UTC

Update

The issue is still persisting and our support team is working for resolution.
Monitoring NOC will update on further progress.
Posted Feb 25, 2022 - 07:52 UTC

Investigating

Ticket Number :: MNOC-37783
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards Multiple Destination.
• Some of our customers may observe potential delay in delivery of MO , MT and DLR traffic towards Multiple Destination.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 25 Feb 2022 00:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Feb 25, 2022 - 02:21 UTC