We are writing to inform you that queues have been cleared and traffic has resumed back to normal. Hence we consider this issue as resolved.
Incident End Date & Time (GMT) : Mon Apr 24 19:40 GMT 2023
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 24, 2023 - 20:03 UTC
Investigating
Ticket Number :: MNOC-47495 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Mon Apr 24 17:40 GMT 2023 If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Apr 24, 2023 - 18:03 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).