DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-38259

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 14 Mar 2022 15:45 Hrs.
Incident Start Date & Time (GMT) : 16 Mar 2022 05:40 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Mar 16, 2022 - 05:44 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 16, 2022 - 04:36 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 16, 2022 - 00:38 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 15, 2022 - 22:49 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 15, 2022 - 19:41 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 15, 2022 - 18:03 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 15, 2022 - 15:42 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 15, 2022 - 12:08 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 15, 2022 - 08:32 UTC

Update

The queues are still processing, We will update on further progress.
Posted Mar 15, 2022 - 05:53 UTC

Update

The queues are still reducing, We will update on further progress.
Posted Mar 15, 2022 - 03:28 UTC

Identified

The queues are due to high traffic and are reducing gradually.
We will update on further progress.
Posted Mar 15, 2022 - 00:52 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2022 - 23:33 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2022 - 21:03 UTC

Update

We are continuing to investigate this issue.
Posted Mar 14, 2022 - 18:36 UTC

Investigating

Ticket Number :: MNOC-38259
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 14 Mar 2022 15:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Mar 14, 2022 - 16:46 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).