Performance has been stable since the carrier completed the maintenance. As no further degradation has been observed we will resolve this incident.
Posted Jun 11, 2020 - 13:38 UTC
Monitoring
Sprint have successfully completed the maintenance and we are not seeing any further impact. We will continue to monitor should the situation change.
Posted Jun 11, 2020 - 11:57 UTC
Update
Sprint is experiencing instability on their SMS gateway's backend database and is continuously performing restarts on their gateways to keep continuous traffic flow. Intermittent MT, DLR and MO traffic delays will be experienced throughout. Sprint will be performing a maintenance at the times below to resolve the recurring issue:
Start Time: 2020-06-11 06:00 UTC End Time: 2020-06-11 12:00 UTC
Impact: MT, DLR and MO traffic delays on Sprint. A 4-hour outage on SMS and MMS is expected in during the maintenance window.
Please contact support@sinch.com should you require further information or assistance
Posted Jun 11, 2020 - 00:19 UTC
Update
We are continuing to investigate this issue.
Posted Jun 10, 2020 - 23:13 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing delivery issues towards Sprint US
Impact: Clients may experience delayed or rejected Short code MO and MT traffic from & towards Sprint US.
Incident start time: 2020-06-10 20:46 UTC
We appreciate your patience and apologise for any inconvenience experienced while we are working with the operator to resolve this issue.
Please contact support@sinch.com should you require further information or assistance
Posted Jun 10, 2020 - 21:15 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free, MMS - US).