Ticket Number :: MNOC-36139 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 28 December 2021 17:15 Hrs. Incident End Date & Time (GMT) : 29 December 2021 04:00 Hrs.
We are continuing to work on a fix for this issue.
Posted Dec 29, 2021 - 00:31 UTC
Identified
We observe that the MM7 queues built within our platform are due to high traffic. The queues are gradually decreasing. We will continue to monitor and update on any progress made.
Posted Dec 29, 2021 - 00:27 UTC
Investigating
Ticket Number :: MNOC-36139 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 28 December 2021 17:15 Hrs.