This issue has been resolved. We will monitor further.
Posted Apr 07, 2026 - 02:49 UTC
Investigating
Ticket Number :: MNOC-63780 Services:: DI SMS 365 (iSMS)
Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Tue 07th April 01:50 GMT 2026
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 07, 2026 - 02:25 UTC
This incident affected: Sinch DI Services (International SMS 365).