DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards United States

Incident Report for Sinch

Resolved

This incident is resolved. We will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 09 Dec 2021 08:00 Hrs.
Incident End Date & Time (GMT) : 09 Dec 2021 09:05 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Dec 09, 2021 - 09:16 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue towards United States.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 Dec2021 08:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Dec 09, 2021 - 08:20 UTC