Delivery Issues - Turkey

Incident Report for Sinch

Resolved

Dear Client,

This incident has been resolved.

Incident Start Time: 2021-09-30 16:30 UTC
Incident End time: 2021-09-30 17:48 UTC

Please contact support@sinch.com should you require further information or assistance.

Posted Sep 30, 2021 - 21:07 UTC

Monitoring

Dear Client,

We are writing to inform you that we are observing stable performance towards the Turkcell network in Turkey.

Incident Start Time: 2021-09-30 16:30 UTC
Incident End time: 2021-09-30 17:48 UTC

We will continue monitoring for further indication of degradation.

Please contact support@sinch.com should you require further information or assistance.

Posted Sep 30, 2021 - 19:46 UTC

Update

We are continuing to investigate this issue.

Posted Sep 30, 2021 - 17:38 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing MT delivery issues towards the Turkcell network in Turkey.

Impact: Clients may experience delayed or failed MT traffic towards Turkey.

Incident start time: 2021-09-30 16:30 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.

Posted Sep 30, 2021 - 17:31 UTC

This incident affected: Verification (SMS Verification) and External Connectivity (SMS - EMEA).